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Client Engagement Executive

Client Engagement Executive

Job ID 
# of Openings 
Job Locations 
CN-Hong Kong
Posted Date 
Customer Service/Support

More information about this job


Job Title: Client Engagement Executive

Salary: $210,000 - 225,000 per annum

Location: Hong Kong

Type Of Employment: Full-time

Function: Customer Services


Job Description

An exciting opening has arisen for a Client Engagement Executive in the Customer Service (CS) team!


Based in the Hong Kong office and on the subscriptions side of the CS team, you will be setting up new users and processing orders on a variety of systems, as well as making contact with the end users on a regular basis to encourage engagement. Enterprise (corporate) subscriptions and online access are a vital part of the overall Infopro Digital’s subscriptions package and there will be strict deadlines to meet. You will build strong working relationships with both colleagues in other departments and also external clients.


A career in media sales at Infopro Digital is an exciting and fulfilling one. We encourage career progression and will give you all the support you need to help you succeed.


Duties include:

  • Setting up new users on the subscription databases
  • Processing orders of differing sizes (including Enterprise) on the subscription databases
  • Follow up on marketing campaigns, encouraging maximum client engagement
  • Making outbound calls to engage and assist the end users where required
  • Creating enterprise quotations and invoices
  • Setting up and managing client IP access where required


  • You must be driven, positive, resilient and personable
  • The ability to build working relationships, sell and negotiate with new clients
  • Willing to learn, and to take on board new ideas and responsibilities
  • Strong verbal and written communication skills
  • Enthusiastic self-starter, with proactive approach to owning and solving both customer queries and internal challenges
  • Exceptional multi-tasking and time management skills
  • High personal integrity and commitment to excellence in customer experience and data accuracy
  • Aware/proficient with key current social media platforms

What's on offer

As well as working with the most interesting, talented and fun people, we operate a culture where success is recognised. You will be supported throughout your career, tailoring your development through management support, internal and external training courses, and on the job training. All whilst being located at the heart of Hong Kong’s Quarry Bay!


In addition to a competitive salary we offer the following benefits:



Additional Flexi

·       20 vacation days

·       Pension

·       Life insurance

·       Company paid medical insurance (incl. partners & children)

·       Flexible working

·       Employee referral scheme

·       Housing reimbursement scheme


Infopro Digital also runs The Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.

How to apply

Click on 'I'm Interested' to start your journey.


If this isn't the right job for you then perhaps you have a friend who might be suitable? Click on 'Refer a friend' to recommend someone.


We look forward to welcoming you on board!


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