• Account Manager

    Job Locations UK-London
    Posted Date 2 months ago(10/05/2018 16:25)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    InfoPro Digital is a rapidly growing, market leading, B2B publisher with 50+ brands globally and counting since our merge with incisive media last year.

    A fantastic role has come up within our London conferencing team which is a vibrant and dynamic team.


    We know that great people make great companies so the successful candidate will join an entrepreneurial, highly motivated sales team responsible everything that feeds into our conferencing and events segments. This is a role that offers full antimony in a consultative environment whilst retaining and building a solid client database.

    Job Description

    Your goals:

    • Develop projects and efficiently deploy EHS systems
    • Attract and generate new business
    • Measure and ensure client satisfaction
    • Coordinate all actions around the deployment

    What does an Account Manager do?

    The major part of the job consists in implementing our EHS solutions to client’s facilities by using our deployment process in a timely and successful manner.

    After the deployment, account manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders.  The Account Manager will answer client queries, understand and anticipate their needs, and become a proactive and highly trustable partner. You must identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Strong knowledge of ESH and / or industry sector is a prerequisite.



    Daily monitoring of sites to ensure completion and follow-up on all aspects of the deployment process

    Assist in coordinating schedules of field work required for completion of the project

    Ensure the timely and successful delivery of our solutions according to customer needs and objectives

    Collaborate with partner companies and internal teams to deliver high quality results in a timely manner

    Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

    Serve as the lead point of contact for all customer account management matters

    Build and maintain strong, long-lasting client relationships

    Develop trusted advisor relationships

    Work as a team with the Country Manager to maintain and monitor business operations, including:

    • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts, client satisfaction / tools acceptation level)
    • Prepare reports on the status of all accounts subject to deployment in the UK or other countries
    • Collaborate with sales team to identify and grow opportunities within the UK or other markets
    • Assist with challenging client requests or issue escalations as needed



    Environmental, Health and Safety regulatory knowledge

    Proficient in the use of Excel, Microsoft Word, and Outlook

    Proven work experience as Project Manager, Junior Account Manager or relevant role

    Demonstrated ability to communicate in professional settings

    Demonstrated ability to make a positive contribution in a team setting

    Experience delivering client-focused solutions to customer needs

    Proven ability to juggle multiple deployment projects at a time, while maintaining sharp attention to detail

    Excellent listening and presentation abilities

    Strong English verbal and written communication skills

    Lots of time on the phone

    Occasional travel within the UK en Europe

    The following skills and abilities are not required, but desirable:

    • Knowledge of, or exposure to, international cultures and teams
    • An ability to work unpredictable or extended hours to respond to the needs of people in other time zones.  Possible range of times is 6:00 AM to 10:00 PM.
    • Othe languages skills highly appreciated (French, Spanish)

    What's on offer

    As well as working with the most interesting, talented and fun people, we operate a culture where success is recognised. You will be supported throughout your career tailoring your development through management support, internal and external training courses, and on the job training. Based in a fantastic location at the heart of London’s West End, you will also have access to numerous retail discounts!


    In addition to a Competitive Salary we offer the following benefits:




    Additional Flexi

    ·       25 days annual leave (rising up to 30 days)

    ·       Group personal pension plan

    ·       Life assurance

    ·       Interest free season ticket loan (STL)

    ·       Childcare vouchers

    ·       Private medical insurance

    ·       Employee assistance programme

    ·       Bonusly employee recognition 

    ·       Employee discount scheme

    ·       Onsite monthly chair massage

    ·       Eye-care Vouchers

    ·       Vodafone employee advantage  scheme

    ·       Discounted gym membership

    ·       Agile/remote working

    ·       Additional life assurance

    ·       Bike to work

    ·       Buying holiday

    ·       Dental insurance

    ·       Give as you earn

    ·       Add partner to gym membership

    ·       Health cash plan

    ·       Personal accident insurance

    ·       Will writing


    Infopro Digital also runs The Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.



    How to apply

    Click on 'I'm Interested' to start your journey.


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    We look forward to welcoming you on board!


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