InfoPro Digital is a rapidly growing, market leading, B2B publisher with 50+ brands globally and counting since our merge with incisive media last year.
A fantastic role has come up within our London conferencing team which is a vibrant and dynamic team.
We know that great people make great companies so the successful candidate will join an entrepreneurial, highly motivated sales team responsible everything that feeds into our conferencing and events segments. This is a role that offers full antimony in a consultative environment whilst retaining and building a solid client database.
What does an Account Manager do?
The major part of the job consists in implementing our EHS solutions to client’s facilities by using our deployment process in a timely and successful manner.
After the deployment, account manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. The Account Manager will answer client queries, understand and anticipate their needs, and become a proactive and highly trustable partner. You must identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Strong knowledge of ESH and / or industry sector is a prerequisite.
Daily monitoring of sites to ensure completion and follow-up on all aspects of the deployment process
Assist in coordinating schedules of field work required for completion of the project
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Collaborate with partner companies and internal teams to deliver high quality results in a timely manner
Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships
Work as a team with the Country Manager to maintain and monitor business operations, including:
Environmental, Health and Safety regulatory knowledge
Proficient in the use of Excel, Microsoft Word, and Outlook
Proven work experience as Project Manager, Junior Account Manager or relevant role
Demonstrated ability to communicate in professional settings
Demonstrated ability to make a positive contribution in a team setting
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple deployment projects at a time, while maintaining sharp attention to detail
Excellent listening and presentation abilities
Strong English verbal and written communication skills
Lots of time on the phone
Occasional travel within the UK en Europe
The following skills and abilities are not required, but desirable:
As well as working with the most interesting, talented and fun people, we operate a culture where success is recognised. You will be supported throughout your career tailoring your development through management support, internal and external training courses, and on the job training. Based in a fantastic location at the heart of London’s West End, you will also have access to numerous retail discounts!
In addition to a Competitive Salary we offer the following benefits:
· 25 days annual leave (rising up to 30 days)
· Group personal pension plan
· Life assurance
· Interest free season ticket loan (STL)
· Childcare vouchers
· Private medical insurance
· Employee assistance programme
· Bonusly employee recognition
· Employee discount scheme
· Onsite monthly chair massage
· Eye-care Vouchers
· Vodafone employee advantage scheme
· Discounted gym membership
· Agile/remote working
· Additional life assurance
· Bike to work
· Buying holiday
· Dental insurance
· Give as you earn
· Add partner to gym membership
· Health cash plan
· Personal accident insurance
· Will writing
Infopro Digital also runs The Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.
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We look forward to welcoming you on board!