• Client Liaison sales advisor

    Job Locations UK-London
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1659
    # of Openings
    1
    Category
    Sales
  • Overview

    InfoPro Digital is a rapidly growing, market leading, B2B publisher with 50+ brands globally and counting since our merge with incisive media last year.

    A fantastic role has come up within our London conferencing team which is a vibrant and dynamic team.

     

    We know that great people make great companies so the successful candidate will join an entrepreneurial, highly motivated sales team responsible everything that feeds into our conferencing and events segments. This is a role that offers full antimony in a consultative environment whilst retaining and building a solid client database.

    Job Description

    As we move into a new age of marketing, with highly complex fully integrated solutions becoming the norm there is an overwhelming need for us to provide a greater service to our major clients across our brands with the delivery and execution of our campaigns being of the upmost importance.

     

    The client relationship executive will work within our delegate sales and events marketing team and close to our commercial teams to ensure timely and effective delivery of our most important insurance conferences and bespoke events.

     

    The role requires a variety of skills and talents to recruit for these live and online events including telemarketing, customer service and project management skills, understanding internal structures and processes whilst possessing an excellent can-do attitude and attentiveness to detail. The client relationship executive must also understand the importance of the customer’s needs to ensure all aspects of the bespoke events are delivered to their full potential.

     

    The candidate will be required to build and maintain relationships with our key delegate clients across multiple event series and in doing so, identify which delegates are most relevant to our sponsorship client’s product offering. You will then use this intelligence to secure attendance via telemarketing, with highly consistent delivery and limiting failed and last minute drop outs.

     

    Responsibilities:

     

     The Client Relationship Executive will be required to:

    • Manage the delegate recruitment of our free to attend conferences and bespoke events
      • Liaising with other internal teams
      • Building relationships with PR contacts and regular delegates
      • Using our in house database to identify and qualify the most suitable delegates
      • Using Linkedin to discover and engage new prospects outside of the database
      • Ensuring that deadlines are being met
      • Arranging conference calls and regular updates/ reports for clients and the internal team
      • Managing the retention of guests for bespoke events
    • Carry out the day to day for conferences and bespoke campaigns
      • Calls to prospective attendees to our bespoke events detailing the USPs and why they should attend
      • Retention calls for upcoming events to ensure excellent attendance on the day
      • Assisting account managers with campaign timelines to ensure the smooth delivery of projects
      • Assisting with qualitative research by conducting phone interviews
      • Ensure the CRM system is kept up to date with call logs and lead stages
      • Minimum 50 calls per day

    Qualifications

    ATTRIBUTES

    ESSENTIAL CRITERIA

    Knowledge

    General understanding of B2B marketing and core sales techniques

    Skills & Abilities

    Excellent verbal and written communication skills

    Excellent organisational skills

    Ability to prioritise a busy workload

    Ability to build business relationships at all levels

    Confident, flexible and a team player

    Ability to learn new systems and processes

    Ability to build a rapport with delegates and PR contacts

    Target driven to meet campaign objectives 

    Experience

    Experience in telemarketing desirable

    Experience in B2B desirable

     

     

    KEY COMPETENCIES:

      

    COMPETENCY

    DESCRIPTION

    Accountability

    Accept personal responsibility for free to attend conferences and bespoke events, campaign fulfilment, quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight.

    Adaptability/
    Flexibility

    Adapt easily to changing campaign priorities, conditions and work responsibilities.

    Communications Effectiveness

    Ability to clearly convey instructions relating to the role

    Able to generate and present reports.

    Decisiveness

    Make timely decisions without sacrificing quality.

    Interpersonal

    Communication

    Communicate with the commercial teams about sponsor expectations and ensure they are kept up to date with how projects are progressing. They must be excited, enthusiastic, and committed to furthering the key client objectives.

    Technical Skills

    Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden knowledge and suggest best practice

    What's on offer

    As well as working with the most interesting, talented and fun people, we operate a culture where success is recognised. You will be supported throughout your career tailoring your development through management support, internal and external training courses, and on the job training. Based in a fantastic location at the heart of London’s West End, you will also have access to numerous retail discounts!

     

    In addition to a competitive salary we offer the following benefits:

     

    Basic

    Additional Flexi

    ·       25 days annual leave (rising up to 30 days)

    ·       Group personal pension plan

    ·       Life assurance

    ·       Interest free season ticket loan (STL)

    ·       Childcare vouchers

    ·       Private medical insurance

    ·       Income protection

    ·       Employee assistance programme

    ·       Bonusly employee recognition 

    ·       Employee discount scheme

    ·       Onsite monthly chair massage

    ·       Eye-care Vouchers

    ·       Vodafone employee advantage scheme

    ·       Discounted gym membership

    ·       Flexible working

    ·       Additional life assurance

    ·       Bike to work

    ·       Buying holiday

    ·       Cancer screenings

    ·       Critical illness (+ partner)

    ·       Dental insurance

    ·       Give as you earn

    ·       Add partner to gym membership

    ·       Health cash plan

    ·       Health screening

    ·       Personal accident insurance

    ·       Personal travel insurance

    ·       Will writing


    Infopro Digital also runs The Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.

    How to apply

    Click on 'I'm Interested' to start your journey.

     

    If this isn't the right job for you then perhaps you have a friend who might be suitable? Click on 'Refer a friend' to recommend someone.

     

    We look forward to welcoming you on board!

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